Individual guides designed to help you to improve your individual contributions in your business, through improving the ways you comunicate with colleagues and people within your business. they also help you to talk to partners in a more constructive way.
Personal communications need to be built around the receiver of the communication. If you have a challenging message or a great idea to communicate, use the assumption ladder as a guide to help you communicate and gain alignment on a mutually agreed outcome.
Dialogue vs. Debate: Is communication all about listening or talking? What is the difference between dialogue and debate and at what balance? Use this guide to reflect on what kind of conversations you have and consider what you can do differently to increase alignment and achieve agreed outcomes.
Conscious Negative Intent (CNI): When we are faced with differences of any type we either get curious and seek to understand the difference or make assumptions about Conscious Negative Intent (CNI)
When a person feels challenged on their competency, Integrity or Security the person will react strongly. Framing is used to pre-empt this by preparing the other person to hear the message or challenge.
How Defensive Are You?
Use this guide to find out. Read each of the behavioural descriptions and use this to recognise what is going on in interactions for either you or the other party.
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